1. Overview
The entire network will be running after the completion of the network's infrastructure. Then with certain management methods, IT department performs maintenance on operating environment (including physical network / hardware and software environment) and business system. We call it IT O&M management for short.
Modern companies need to build a complete and developed IT O&M management system. By process management, they can continuously improve the quality of IT O&M, make it efficient, and increase the satisfaction with IT service within organizations. GreatWe Corporation helps companies build an IT O&M pattern which rapidly responds and adapts to their business environment and development, and achieve the ITIL-based automation of process framework and O&M.
2. Content
IT O&M is the core and key part of IT management, as well as the most comprehensive and complicated part. It is mainly used for daily O&M within IT departments. The subjects involved are divided into two parts, namely IT business system and O&M staff. Its management can be divided into the following aspects:
1. Service Level Management
2. Financial Management
3. Availability Management
4. Capacity Management
5. Continuity Management
6. Incident Management
7. Problem Management
8. Configuration Management
9. Change Management
10. Release Management
11. Service Desk
12. Security Management
3. Advantages
The IT O&M management pattern provided by GreatWe follows the ITIL standards, organizes IT management activities according to their process and endows each process with specific objectives, scope and functions. As the result, it makes IT management more comprehensive, the IT support to user business system more thorough and effective. Meanwhile, our company implements each management process according to customer demands, namely the "customised" IT management, and offers high-quality IT service to increase customer satisfaction.
1. It establishes a customer-centric O&M management platform based on ITIL standards. Therefore, the IT department can fulfil the comprehensive monitoring of IT resources, including network, hosts, storage devices, security devices, databases, middleware, application software and so on. The IT O&M management service aids IT department to better manage its IT resources;
2. The IT O&M management provides daily O&M (or outsourcing operation) with a management framework, and builds a better communication platform between IT and business department through the ITIL regulated service desk.
3. The ITIL-based IT O&M management facilitates the improvement of IT service quality as well as the management of service quality, availability, reliability and service costs.
